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Robinson Enterprises
Memo
To:
James Brown
From:
Greg Robinson
cc:
Jason Fort
Date:
Lso are:
Price Reduction Request
Hello Adam,
(Section A)
Robinson Businesses is committed to providing high quality products that exceed the expectations of your customers. We strongly believe our dedication to quality creates dedicated customers offering a little more for our goods. In fact , the studies show that customers recommend our goods to their relatives and buddies at a rate 3 times greater than they will recommend our competitors' goods. We have a request from your top consumer that we decrease our value so that they can pass these cost savings on to consumers, however all of us will need to analyze all costs associated with quality to verify if we can accommodate their demand without compromising our top quality standards. As you can see in our most current phone conversation, there are three types of costs associated with top quality. They are evaluation costs, prevention costs, and failure costs. Each of these costs is related so that a decrease in one type of cost frequently leads to an increase in another type of price. For example , a decrease in avoidance costs can ultimately lead to an increase in failing costs. As you may requested, I will explain each cost type and examine each type whilst considering the potential trade-offs that could arise whenever we make becomes our current processes. (Section B)
Assessments costs happen to be incurred during auditing of raw materials, made component parts, and done products. These types of audits are made to uncover problems and to ensure quality items. Appraisal costs include the costs of labs, inspectors, tests equipment, and field-testing. For instance , random samples of completed products are extracted from the production collection and put through extensive tests in the research laboratory to validate that they comply with our quality standards.
Avoidance costs will be the costs associated with avoiding defects before they take place....
